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Inclusion in Action eLearning

Now available for Central Region Agents

Want more information?

An inclusive work environment is critical to attracting and retaining a level of high performing talent that can create a competitive advantage. 

At Liberty Mutual Insurance we saw a need to move our employees from awareness to action. We developed a baseline of foundational skills that would help people communicate in an authentic and honest way across differences.

"These 9 skills are game changers. We can find talented people and bring them in, but if we don't create an environment where we hear every single voice then what good does it do us if we're not going to listen to them? And the only way for us to listen and hear is for us to be inclusive of everyone's style, their thoughts."

Myrna L. Estrada, SVP, Field Executive,
Central Region, Liberty Mutual

The result, Inclusion in Action, is an eLearning video series that teaches 9 skills for inclusive communication and collaboration. It uses real-life scenarios that are relatable and easy to understand. They inspire and demonstrate how having more inclusive conversations can benefit a company and individuals.

Contact Keisha Dunstan to learn more about how you can enroll in this course and gain the benefits of increased inclusiveness for your office! 

The 9 skills for inclusion are taught in 9 modules of the elearning course

The Inclusion in Action eLearning course: 

  • Used successfully by more than 35K employees and counting
  • Part of the onboarding process for all new Liberty employees
  • Average employee rating of 4.6 out of 5 stars
  • Not your everyday corporate training! Inclusion in Action includes Telly award-winning learning videos.
  • Leaders say their team members continue to use and benefit from the skills long after they finish the eLearning 

We’re proud to share Inclusion in Action with you
Based on our success, we want to make this eLearning available to other organizations, so they too can begin to build a more inclusive workplace.



Hear what the Central Region team had to say about the impact of practicing these inclusive skills.

WATch Testimonials

With Inclusion in Action eLearning you build an inclusive environment and competitive advantage

Inclusion in Action eLearning teaches 9 Skills for Communicating & Collaborating Across Differences. It gives you the opportunity to gain the competitive advantage.

This breakthrough program helps you attract and retain talent because it helps create inclusion and supports strong collaboration across differences. When everyone feels welcome, collaboration is accelerated and innovation becomes a reality.

"Inclusion in Action eLearning not only brings attention to inclusion as a necessary leadership skill, it teaches skills that everyone in an organization can learn and practice. Best of all, the vignettes are realistic and really grab your attention."

Gerry Fernandez, President and Founder
Multicultural Foodservice & Hospitality Alliance (MFHA)

Watch the Demo Video

Watch the 3-minute Demo Video to see the high level of engagement and interactivity that propels the learning and keeps you engaged throughout each of the 9 modules of this eLearning course.

Dawn Frazier-Bohnert
Senior Vice President and Global Diversity & Inclusion Officer

“At Liberty, we've been driving diversity and inclusion forward as a business strategy to strengthen our success in markets around the world.

We know we have more to do in the D&I space and we're excited about the progress we've made as an organization.

In our efforts to take action to become more inclusive, we needed to find a way to make inclusion real and actionable. This is one of the most important steps we've taken in our journey, setting a new course for more than 35,000 people.”

About Liberty Mutual Insurance

In business since 1912, and headquartered in Boston, Mass., today we are the fifth largest global property and casualty insurer based on 2018 gross written premium.  We also rank 75th on the Fortune 100 list of largest corporations in the U.S. based on 2018 revenue.  As of December 31, 2018, we had $41.6 billion in annual consolidated revenue.

We employ nearly 50,000 people in 30 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.