Inclusion in Action eLearning

Developed by Liberty Mutual Insurance

Liberty Mutual Insurance recognized the need to move employees from awareness to action in Diversity & Inclusion

An inclusive work environment is critical to attracting and retaining a level of high performing talent that can create a competitive advantage.

But you don’t build an inclusive workplace through D&I awareness alone.  

At Liberty Mutual Insurance we saw a need to move our employees from awareness to action. We developed a baseline of foundational skills that would help people communicate in an authentic and honest way across differences.

PODCAST: Dawn Frazier-Bohnert talks about the unique training effort at Liberty Mutual Insurance.

Listen to the new podcast with Dawn Frazier-Bohnert, @LibertyMutual, Senior Vice President and Global Diversity & Inclusion Officer, discussing Inclusion in Action. Liberty Mutual developed this eLearning video series with the goal of continuing to build a more inclusive workplace. Based on their success they decided to make this eLearning available to other organizations.

After you listen to the podcast, scroll down and request a free Test Drive. Or call 888-449-6389

The result, Inclusion in Action, is an eLearning video series that teaches 9 skills for inclusive communication and collaboration. It uses real-life scenarios that are relatable and easy to understand. They inspire and demonstrate how having more inclusive conversations can benefit a company and individuals.

Our team also developed an entire protocol for implementing and following up on the training. This was critical to help us take maximum advantage of this eLearning and make these important skills available to our employees.

The Inclusion in Action eLearning course: 

  • Used successfully by more than 35K employees and counting
  • Part of the onboarding process for all new Liberty employees
  • Average employee rating of 4.6 out of 5 stars
  • Not your everyday corporate training! Inclusion in Action includes Telly award-winning learning videos.
  • Leaders say their team members continue to use and benefit from the skills long after they finish the eLearning 

We’re proud to share Inclusion in Action with you
Based on our success, we want to make this eLearning available to other organizations, so they too can begin to build a more inclusive workplace.


Dawn Frazier-Bohnert
Executive Vice President,
Global Diversity, Equity and Inclusion Officer

“At Liberty, we've been driving diversity and inclusion forward as a business strategy to strengthen our success in markets around the world.

We know we have more to do in the D&I space and we're excited about the progress we've made as an organization.

In our efforts to take action to become more inclusive, we needed to find a way to make inclusion real and actionable. This is one of the most important steps we've taken in our journey, setting a new course for more than 35,000 people.”

About Liberty Mutual Insurance

In business since 1912, and headquartered in Boston, Mass., today we are the fifth largest global property and casualty insurer based on 2018 gross written premium.  We also rank 75th on the Fortune 100 list of largest corporations in the U.S. based on 2018 revenue.  As of December 31, 2018, we had $41.6 billion in annual consolidated revenue.

We employ nearly 50,000 people in 30 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.

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9-module course.

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